Dealer parts ordering systems are critical for part sales, and yet they can be confusing and overly complicated to use. Dealers must be able to place their orders quickly and easily, providing all required information to receive the part. Additionally, these systems are responsible for providing the dealer information on parts and orders, ultimately impacting how the dealer communicates with and satisfies the end customer. This session will cover:

• Dealer Order Submission: What details are required from dealers, and how well do systems provide tracking, backorder visibility, and real-time updates?
• ETA Accuracy & Communication: How reliable are estimated delivery times, and what are the best practices for keeping dealers informed?
• Automation & System Challenges: Why do some dealers benefit from seamless RIM and DMS integration while others experience problems?
• And more…