Ducker Carlisle's Keynote Presentation addresses current and future challenges OEM aftersales organizations encounter. This year’s Keynote will start with a lightning round of topics and trends we are seeing within the aftersales motor vehicle industry. We'll provide a quick update on topics including sustainability, 3D printing, electrification, autonomous vehicles, and others. Then we'll delve into cost-cutting initiatives, powered by data analysis from 30 years of Ducker Carlisle benchmark data. With that analysis, we will identify industry performance trends and pinpoint the areas OEMs should prioritize. Our goal is to provide OEMs with the highest probability of success at a time when everyone is facing pressure to cut costs. Finally, we’ll bring in cost-effective ideas and processes that are proven to work in other industries and apply them to the aftermarket.