Terms and conditions are numbers 1 through 10 on the list of “how to change dealer behavior” because they really do work. Our NAPB data book collects terms and conditions on the supply chain side, but to really understand and drive dealer behavior, we need information about sales incentive programs. What specific sales programs do OEMs put in place to push sales? Are these programs permanent or temporary? Are dealers segmented into tiers or levels, and if so, how? How do OEMs avoid negatively impacting the supply chain side of the group? We will be cautious about how we share this information and quick to anonymize or otherwise mask details.